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Sales Operations Manager - Grand Rapids, MI

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Kentwood Office Furniture (KOF) is proud to be a 100% employee-owned company focused on the customer experience. We collaborate with clients throughout the entire project to provide a quality solution, on time and on budget. We provide the best solutions by offering an unprecedented level of variety, service, and value. From architectural products to environmentally conscious furniture that is new, previously owned, or thoughtfully remanufactured, we provide customized interior solutions for commercial, healthcare, education, and home environments.

Job Summary:

The Sales Operations Manager will lead all aspects of the order process and be a key player in sales enablement efforts. A successful candidate will work cross functionally to ensure that processes are documented, efficient and focused on supporting the mission of creating an outstanding, profitable customer experience from start to finish.


  • Provide organizational leadership of the KOF “Quote to Cash” process.
  • Recruit, develop and provide management oversight of regional project coordination, regional project management teams and installation partners.
  • Build and maintain strong partnerships with all internal departments and external partners.
  • Develop and manage customer service and quality reporting processes.
  • Assume ownership for the order management process.
  • Develop and manage purchasing processes including order fulfillment, vendor relations and negotiations.
  • Work in partnership with sales leadership to enhance sales enablement and market strategies.
  • Assist in the management of sales reports, sales forecasting, and customer relationship management (CRM) tools.
  • Develop and implement a companywide training program for sales administration and project management.
  • Lead and manage the Kentwood Office Furniture Student Internship Program.

Required Skills/Abilities

  • Team oriented leader with the ability to build effective cross-functional partnerships.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication.
  • Ability to mentor, train and develop team members.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.

Education and Experience

  • Bachelor’s degree in business or related field.Top of Form
  • Minimum of 3 years of experience leading customer service, sales operations, or related teams.
  • Experience leading process improvement projects.
  • Commercial furniture industry experience preferred but not required.

    Apply Online

    If interested, submit your resume and cover letter here. Please include in your letter the specific position in which you have an interest, a description of your career goals, and why you are interested in a career with Kentwood Office Furniture.

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