Overview

As a Manufacturing Coordinator at Kentwood Office Furniture, you will play a critical role in our manufacturing operations by processing orders for our plants and warehouse teams, including ordering raw materials for respective projects.

Responsibilities

• Coordinates order processing for manufacturing and warehouse teams, raw material ordering and customer service with all members of the KOF team – works toward common goals and cooperation between sales, finance, operations, and customer service.
• Processes orders and PO’s to KOF external suppliers with particular emphasis on materials and supplies needed for our internal manufacturing operations.
• Develops and implements effective order processing instructions, policies, and procedures.  Helps develop performance metric system to correctly measure success of department.
• Assumes ownership of all order processing for internally manufactured or stocked products, product purchasing functions and takes whatever corrective actions are necessary to ensure customer satisfaction.
• Updates computer system(s) to include full details of products ordered, acknowledgements received, and anticipated receipt dates.
• Works closely with Supply Chain Analyst on procurement initiatives.
• Keeps respective project coordinators and manufacturing team leaders fully informed regarding status of their orders – copies them to all relevant reports.
• Participates in the future integration of new business operating system software.
• Engage deeply with our new-process development initiatives and serve on the IDEAS team.  Learn to use Smartsheet software to manage current processes as well as creating new ones as determined by the team.
• Assist Product Marketing Manager with any duties as needed and serve as back up to that position when needed.
• Calculate product quotes for EFA customer projects with Product Marketing Manager.
• Help review EFA email addresses to ensure quick responsiveness to all customer inquiries.
• Help update EFA website as needed – assist EKOS marketing representative when possible.
• Conduct data analysis through business operating system to identify trends and forecast demand.
• Serve as main contact for supplying finish samples and marketing materials to our sales teams, representative groups, or customers.
• Be a participating member of the company safety committee.
• Other duties as directed by management.

Qualifications & Attributes

• Bachelor’s degree in Business Administration, Material Management, Supply Chain, or a related field or equivalent experience is preferred.
• 2+ years of related experience in order processing, customer service, purchasing, supply chain management, or manufacturing preferred.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Proficiency in Microsoft Office is necessary for this position. Familiarity with Teams, Squarespace, and ERP / MRP software would be beneficial.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Any previous office furniture knowledge and/or experience would be a plus.

Essential Functions and Physical Demands:

• The physical demands, work environment, and mental / visual demands described here are representative of those needed to be successful in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform this position.
• The majority of time will be spent sitting and requires the use of hands and arms at least 75% of the time.
• Lifting requirements are generally less than 10lbs. Manual lifting could reach a maximum of 50lbs.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including ESOP company ownership, medical, dental, and vision insurance, HSA, 401K, paid holidays and time off.
• Opportunity for professional growth and development within a growing, dynamic and innovative organization.

Overview:

The Sales and Business Development Associate is an exciting, early professional career opportunity geared toward eventual promotion to a sales representative position. Selected candidates will work closely with an experienced Account Executive supporting all aspects of our sales processes, including client-facing and sales generating activities. They will partner with clients, internal and external teams, vendors, and third-party influencers to profitably grow the business and exceed customer expectations.

Responsibilities

• Successfully complete an extensive cross-functional rotational program designed to help you learn about the company, our products, and the markets that we serve. During this rotation time, you will spend dedicated time in/with:
  • Customer Service + Inside Sales
  • Design + Marketing
  • Operations + Finance
  • Key Manufacturing Partners + Sales Professionals

• Work closely with assigned account executive(s) to develop and execute a plan to drive sales within targeted accounts and new business opportunities
• Closely partnering with the sales team to assist in other various sales enablement activities such as client facing meetings, cyclical calling of Kentwood clients, email campaigns and other sales tasks.
• Preparation and generation of proposals and presentations based on the need of each opportunity which includes compiling product information, discounting, finishes, materials, and delivery / installation quotations.
• Takes care of walk-in customers, customer pick-ups, retail transactions and other showroom responsibilities.
• Post-installation coordination and communication with clients and vendors regarding item deficiency, damages and other items that arise. Supporting tasks could include quotation preparation and ordering of items to rectify any matters. Communication with client and vendors throughout the process including post-sale satisfaction.

 Other Responsibilities

• Continued advanced learning of our broader systems and software we use on a daily basis.
• Works strategically and professionally with internal and external cross-functional business partners (both Kentwood Office Furniture and outside business partners)
• Performs additional responsibilities as required to achieve corporate business objectives.

 Qualifications & Attributes

• Ability to work cross-functionally with others and work on various projects at any given time.
• Must have strong organizational skills, attention to detail and problem-solving skills.
• Excellent written, verbal, listening and interpersonal skills with a high level of integrity and business ethics.
• Demonstrated high personal performance standards with a desire for continuous learning.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams and Outlook.