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Project Coordinator

July 20th, 2024 by Paula McCarty

Overview
The project coordinator position functions as the primary client contact for projects by managing small to large scale projects with an emphasis on cost effectiveness and the customer experience. The role manages the ordering and coordination of a project post sale.

Responsibilities and Duties

  • Place orders with speed and accuracy.
  • Receive product acknowledgements and communicate with the appropriate parties.
  • Schedule installations and communicate with install team pre and post install.
  • Installation Follow Ups (Punches)
  • Communicate often with the customer according to the communication standards.
  • Escalate issues to vendors and communicate resolution to customers.
  • Update all systems with relevant information in a timely manner.
  • Function as the main point of contact for customers for all project communications during the process including (but not limited to) delivery and installation coordination, acknowledging the customer and after order follow up.
  • Collaborate with other departments to execute a flawless customer experience.
  • Process post install paperwork like customer signoffs, change orders, and invoicing paperwork.
  • Handle customer service phone calls.

Physical requirements

  • Needs to be able to occasionally move about inside the office to access file cabinets, collaborate with other teams, etc.

Travel Requirements

  • Less than 10%
  • Large projects may require on-site support

Education & Experience

  • High school diploma or equivalent
  • Contract or Commercial Furniture experience a plus

Competencies

  • Accountability
  • Collaboration
  • Communication
  • Critical Thinking
  • Integrity
  • Problem Solving
  • Professionalism
  • Project management
  • Responsibility
  • Teamwork
  • Time Management

 

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Angela Hermoza

July 1st, 2024 by Paula McCarty
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Sales and Business Development Associate

May 2nd, 2023 by Paula McCarty

Overview:

The Sales and Business Development Associate is an exciting, early professional career opportunity geared toward eventual promotion to a sales representative position. Selected candidates will work closely with an experienced Account Executive supporting all aspects of our sales processes, including client-facing and sales generating activities. They will partner with clients, internal and external teams, vendors, and third-party influencers to profitably grow the business and exceed customer expectations.

Responsibilities

  • Successfully complete an extensive cross-functional rotational program designed to help you learn about the company, our products, and the markets that we serve. During this rotation time, you will spend dedicated time in/with:
    • Customer Service + Inside Sales
    • Design + Marketing
    • Operations + Finance
    • Key Manufacturing Partners + Sales Professionals
  • Work closely with assigned account executive(s) to develop and execute a plan to drive sales within targeted accounts and new business opportunities
  • Closely partnering with the sales team to assist in other various sales enablement activities such as client facing meetings, cyclical calling of Kentwood clients, email campaigns and other sales tasks.
  • Preparation and generation of proposals and presentations based on the need of each opportunity which includes compiling product information, discounting, finishes, materials, and delivery / installation quotations.
  • Takes care of walk-in customers, customer pick-ups, retail transactions and other showroom responsibilities.
  • Post-installation coordination and communication with clients and vendors regarding item deficiency, damages and other items that arise. Supporting tasks could include quotation preparation and ordering of items to rectify any matters. Communication with client and vendors throughout the process including post-sale satisfaction.

 Other Responsibilities

  • Continued advanced learning of our broader systems and software we use on a daily basis.
  • Works strategically and professionally with internal and external cross-functional business partners (both Kentwood Office Furniture and outside business partners)
  • Performs additional responsibilities as required to achieve corporate business objectives.

 Qualifications & Attributes

  • Ability to work cross-functionally with others and work on various projects at any given time.
  • Must have strong organizational skills, attention to detail and problem-solving skills.
  • Excellent written, verbal, listening and interpersonal skills with a high level of integrity and business ethics.
  • Demonstrated high personal performance standards with a desire for continuous learning.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Teams and Outlook.
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Rick Allor

November 14th, 2022 by Paula McCarty
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Amy Sattler

July 12th, 2022 by Paula McCarty
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Small change greatly improves Cadillac customer experience

October 20th, 2021 by Paula McCarty

While working on a project for mid-Michigan’s largest Cadillac dealership, the Kentwood Office team saw an opportunity to improve the customer experience, while still maintaining and meeting the brand’s high-quality standards.  See the full case study here.

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Greater Lansing Food Bank’s new facility allows expansion of services

March 19th, 2021 by Paula McCarty

Greater Lansing Food Bank (GLFB) built a new, modern facility to replace 2 aging and outdated facilities.  The new site is part of GLFB’s Building Hope campaign, which aims to expand its emergency food services throughout all seven counties that GLFB serves. Kentwood Office built on an existing relationship and proposed a best-value solution including KOF Brand product.

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Kourtney O’Dell

May 17th, 2018 by Paula McCarty
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Clean, modern space for Heart and Vascular Institute

May 15th, 2018 by Paula McCarty

It was very important for the client to maintain the look and ambiance of their space, but still accommodate their budget.  A lot of time was spent with the client determining product durability and comfort for their patients.  The ability to come and see and sit in the furniture in the showroom was essential to the client.

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Geoff Rozich

July 27th, 2017 by kwof
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Tim Zemer

July 25th, 2017 by kwof
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Karen Myszak

July 25th, 2017 by kwof
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Brian Hengesbach

July 25th, 2017 by kwof
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Steve Culling

July 25th, 2017 by kwof
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Lindsey Zaucha

July 10th, 2017 by kwof
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Account Executive

June 6th, 2016 by Paula McCarty

Overview

This sales role will develop long-term relationships with clients using a consultative selling approach. Will grow sales though networking and relationship building within new and existing customers as well as third-party influencers. Ensures customer satisfaction from proposal through project completion. Works closely with our interior design, sales support, installation team and partner vendors to exceed customer expectations.

Key Responsibilities

  • Manage the day to day relationships with new and existing customers.
  • Prospect the local market for new furniture and architectural product opportunities.
  • Develop local business relationships with third-party influencers (commercial real estate companies, A&D firms, moving companies, etc.) to identify potential opportunities.
  • Drive sales and profitability by leading the sales process including the development of creative and innovative solutions to meet customer needs.
    • Involve key stakeholders in the development of a winning sales plan
    • Collaborate with interior design team to provide solutions that meet customer’s functional, aesthetic and budget requirements.
    • Provide complete and timely communication from proposal to execution to minimize cost, improve coordination and create an extraordinary customer experience.
    • Partner with internal and external installation teams to complete project, exceed customer expectations and build referral base.
  • Facilitate customer requests for pricing, specifications, information, and other service requirements. This can involve providing quotes, determining gross profits, negotiating pricing and terms, cost/benefit analysis, reviewing finishes and options.
  • Exceed assigned sales quota and gross profit objectives. Utilize and continually update corporate CRM system. Provide timely and accurate sales forecast.
  • Build and maintain professional and technical knowledge by attending company and vendor sponsored education and product workshop as well as through independent study.

Desired Skills

  • Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships. Strong team player.
  • Demonstrates Accountability: Strong self-discipline and motivation. Shows initiative, takes responsibility for work and actions, high level of integrity.
  • Strategizes and Problem Solves: Problem-solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
  • Excellent analytical and strategic problem-solving skills: highly developed understanding of company’s strategic direction and ability to interpret and communicate senior management direction. Clearly defines, gathers, analyzes, and focuses on the most relevant information. Synthesizes complex information.
  • Continuous Learner: Self-directed, learns and advances from experiences and feedback, stays informed of industry trends, products, and applications
  • Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for results and fosters a sense of urgency.
  • Demonstrates Courage:Appropriately challenges and debates; creates positive tension to drive success; takes risks and champions new ideas.

Job Requirements 

  • Bachelor’s degree or applicable job experience
  • Two to three years of business-to-business sales experience
  • High personal performance standards with a desire for continuous learning
  • Consultative sales skills with strong relationship-based mentality
  • Ability to work directly with business owners, executives, and decision makers.
  • Ability to work independently and within a team environment.
  • Knowledge of office furniture industry or the built environment (preferred but not required)
  • Proficient computer skills; experience utilizing CRM software a plus.
  • Willingness to travel as required; must be able to perform all essential job functions with or without accommodations.
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